Our IT team is globally distributed with a focus on EU countries that align with US work culture and ethics. We also have US-based account managers who work directly with clients to ensure seamless communication and service delivery.

Unlike typical IT service providers who share technicians across many clients, we provide dedicated IT teams for each client. This ensures your team becomes familiar with your specific environment, leading to faster issue resolution and better service.

Yes, absolutely. You'll be introduced to your dedicated IT team members and will have direct communication channels with them. This personal relationship helps build trust and ensures consistent service delivery.

Yes, SNF Back Office is fully HIPAA compliant. We maintain strict protocols for data security and privacy, and all our team members undergo regular HIPAA training to ensure the protection of sensitive healthcare information.

We can do either, depending on your needs. We can work alongside your existing IT resources, providing supplemental support, or we can take full responsibility for your IT operations. Our flexible approach allows us to tailor our services to your specific situation.

Our Hybrid "In House" IT model gives you the benefits of both in-house and outsourced IT. You get a dedicated team that works exclusively for your organization (like in-house staff) while we handle all the HR, training, and management aspects (like outsourced IT). This approach provides consistent, personalized support with the cost efficiency and scalability of outsourced services.